Our service charter sets out the standards members can expect when dealing with Uaminifu SACCO — from membership processing to loan turnaround and complaint handling.
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New membership processing
Within 3 working days
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Loan appraisal turnaround
Within 5 working days
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Emergency/24hr loans
Within 24 hours
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Member inquiries response
Within 48 hours
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Statement requests
Same day, over the counter
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Complaint resolution
Within 7 working days